Shipping & Returns

Shipping Costs

If you would like to calculate your shipping cost, simply follow these steps:

Add the items you wish to purchase to your shopping cart.
Click on the shopping cart or proceed to checkout.
Enter your delivery address at checkout to view the available shipping options and costs.

Dispatch & Transit Times

In most cases, orders are dispatched within 1–3 business days. Delivery times will vary depending on your location and the courier service selected. Estimated transit times can be found in the table below. While we always aim for prompt delivery, occasional delays may occur that are outside our control, including courier delays, lost parcels, severe weather events, or postal service disruptions.

Order Tracking

Tracking information will be emailed to you shortly after your order is placed. You can use this information to monitor the progress of your delivery.

Fixed Shipping Fees

Some items may include a fixed shipping fee, and we make every effort to honour this charge wherever possible. However, shipping costs to certain remote or regional areas can occasionally be unpredictable. In such cases, we reserve the right to adjust the shipping fee or exclude certain sales from the fixed-rate offer.

If an adjustment is required, we will always contact you first for approval before processing your order. We will never charge your card or issue an invoice for additional shipping costs without your consent.

Click & Collect Terms & Conditions

By selecting Click & Collect at checkout, you agree to the following terms:

Pickup Times

Orders are available for collection Monday to Friday, between 9:00am and 4:30pm. Pickups are not available outside these hours, on weekends, or public holidays.

Order Notification

You will receive an email notification as soon as your order is ready for collection.

Authorised Pickup Person

The person whose name is provided on the order must be the individual collecting the goods. Orders will only be released to the named customer.

Identification Requirements

Valid photo identification must be presented at the time of collection. Orders will not be released without appropriate identification.

Pickup Location

All Click & Collect orders must be collected from the main office reception. Collection from the warehouse roller door is not permitted.

Order Collection Timeframe

Orders must be collected within 5 business days of notification that the order is ready for pickup. Orders not collected within this timeframe may be cancelled and refunded at our discretion.

Order Holds

We do not offer holding or storage of Click & Collect orders beyond the stated 5-business-day collection period.

Warranty Returns

If an item is deemed faulty by the manufacturer your item will either be replaced or repaired. Any postage costs incurred will be covered by us.It is important to note that if a product fails to meet your expectations, it does not necessarily mean it is defective. Expectations of product performance may vary from person to person. You will be responsible for postage if there is no fault with the product and you wish to return it, unless it is very different from the description or wrongly recommended to you by us. You also will be responsible for associated postage and repair costs if your claim is declined because the fault is determined to have occurred as a result of improper use of the product. Tools, accessories and consumables including dust bags and ﬁlters, floor tools, extension cords unless defective in manufacture, are not subject to warranty.In order to prolong the life of accessories and consumables, regular care and maintenance is recommended.All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in all products you purchase from us.In accordance with the Australian Competition and Consumer Commission, if the product has a minor fault, we are required to repair the fault and send it back to you. If we believe the fault cannot be repaired, you will be sent a replacement product that matches your original purchase. If we are unable to repair or replace your faulty item, you will be refunded the total of your purchase amount. We endeavor to rectify the matter within a reasonable timeframe.

Change Of Mind Returns

We stand by our products and want you to be happy with your purchase. If for some reason, you are not satisfied with the product, please let us know and we will be happy to rectify this.We offer:

30-Day No-Hassle Returns
100% Satisfaction Guarantee

Conditions Of Change Of Mind Returns:

The item must be returned in its original packaging and re-sellable condition.
All postage costs associated with the product must be covered by the customer, including the original shipping costs to deliver the item to the customer.
Special Order Items Are Not Eligible For Return.
Returns for machines and motors are subject to our approval.
If return request approved, all machines must be returned in sealed manufacturer boxes in new condition. A 20% restocking fee will apply if the original seal is removed.
We may reject your return request if the above conditions are not met.

Return To Sender Returns

A credit or refund less any "return to sender" fees and original posting cost will be issued for all parcels which are "returned to sender" and it occurred because the customer did not collect the item from the post office or provided incorrect shipping address.

Secure Delivery Of Your Parcel

If a delivery is attempted while no one is home, the courier will either leave your item at your door or leave you a card to take to the specified pickup location where you can then sign for your new items and take them home.

Cancellation Of Order Before Shipped

If you wish to cancel your order before shipping, please contact us as soon as possible. Shipped orders cannot be cancelled.

How Will My Return Be Processed?

Once the item/s are received, they will be checked to ensure they meet our returns conditions policy. Once cleared, you will be emailed a credit or refund for the purchase price (excluding original shipping costs in case of a change of mind return) directly to the original account used for your purchase.We will endeavor to handle returns as soon as they are received but please allow up to 14 business days for it to be processed. Once your credit or refund is finalized, you will receive an email notification with your credit or refund. We cannot process returns until your item(s) have physically reached our returns department. We recommend keeping a copy of your tracking number as we will not be responsible for parcels lost in transit.