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Shipping & Returns

FREE SHIPPING!

on orders of $99 or more

If you would like a quote for your shipping cost simply follow the following steps:

  1. Choose the items you would like to purchase and add them to your cart
  2. Click on shopping cart or checkout
  3. Shipping will show on the checkout page after you enter your address
 
 

Delivery Time:

We will dispatch your order in most cases within one business day from the time you placed it. Your order will in most cases arrive to you within 3 to 7 business days depending on your location.

Sometimes delays can happen that are out of our control, such as delays by the couriers, lost packages, closures of postal services and so on. 

 

 

How do I return an item?


We will be glad to refund or exchange an item that is faulty or unsuitable.

The item returned may not be in used condition and must be sent with in 30 days of the original purchase.
All postage costs associated with the return or exchange must be covered by the customer unless the item is faulty when it arrived or was wrongly recommended by us.

Please email us with a return request to support@vacuumspares.com.au or the form below and include your order number, reason for return and other relevant information in as much detail as possible.


Conditions:
  • If the product you purchased does not perform to your standard it does not necessarily mean the product is faulty. Expectations of product performance may vary from person to person therefore if there is no fault with the product and you wish to return it, postage will be covered by the customer.
  • If the item you purchased does not fit your machine, postage will be covered by the customer
  • If you want to return and item that qualified for free postage, you are still liable for the cost of postage we incurred unless the item you are returning is faulty or wrongly recommended by us.
  • The item must be returned in its original packaging and in resalable condition
  • Special order items are not eligible for return
  • Used machines or motors are not eligible for return unless they are faulty or wrongly recommended by us

 

 

Warranty Returns

 

Our warranty includes:

 

  • Manufacturer's warranty (if applicable)
  • 30 day no hassle returns
  • 100% satisfaction guarantee

 

We stand by our products and want to make sure you are happy with your purchase. If for some reason you are not satisfied with this product please let us know, we will be happy to rectify this.

Conditions:

  • If the product you purchased does not perform to your standard it does not necessarily mean the product is faulty. Expectations of product performance may vary from person to person, therefore if there is no fault with the product and you wish to return it under warranty, you may be liable for the labour and postage costs incurred.
  • The item must be returned in its original packaging.
  • Consumable parts, such as bags, filters, attachments, accessories, are not covered by warranty
  • Wear parts, such as straps, floor tools, bristles, roller brushes are not covered under warranty

 

 


If you need to return an item, please contact us below with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Return Request Form: